Even with strong packaging and careful handling, freight shipping can occasionally leave equipment with minor cosmetic blemishes. These marks don’t affect performance, but we understand they can be frustrating — and we want you to know exactly how we address them.
Why Cosmetic Imperfections Happen
Heavy freight handling by carriers
Vibration or rubbing during long-distance transport
Minor factory paint inconsistencies during curing
These issues are strictly visual, and we have a fast, reliable process to correct them.
Our Touch-Up Paint Solution
When cosmetic imperfections occur, we provide touch-up spray paint at no cost to you. To ensure quick delivery and consistent availability, the paint is sourced and shipped through Amazon. This allows us to get the paint to you faster than traditional freight or warehouse fulfillment.
Color Matching
Because factory-applied baked finishes vary slightly from batch to batch, we select a touch-up paint that is matched as closely as possible to your product’s original color. While it may not be a 100% identical shade under every lighting condition, it blends very well and restores a clean, finished appearance.
What Touch-Up Paint Is Ideal For
Light scratches
Small chips
Scuffing from packaging or transit
Minor discoloration
Why We Don’t Ship Large Painted Parts for Cosmetic Issues
Oversized replacement components (such as runways or columns) are extremely vulnerable to further damage when shipped outside the original crate. Freight carriers routinely scuff, dent, or scratch standalone parts, and transit times and costs increase significantly.
Touch-up paint provides a faster, safer, and more reliable solution for restoring the product’s appearance.
How to Request Touch-Up Paint
Take clear photos of the cosmetic defect.
Submit them through your support ticket.
We’ll identify the closest matching color and ship it directly via Amazon.
Most customers receive touch-up paint within 3–5 business days, depending on location.
Our Commitment
We want your equipment to look as solid as it performs. If cosmetic imperfections occur, our touch-up program ensures a fast, dependable fix — without the delays and risks associated with shipping large painted components. We’re here to help you get the most out of your purchase.
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