When you invest in KATOOL equipment, we stand behind it — but it’s important to know exactly what is and is not covered under our warranty. Clear expectations help us work together efficiently and avoid unnecessary delays or misunderstandings.
What the Warranty Covers
Our standard warranty includes:
1-year (12 months) limited parts warranty for defects in materials or workmanship.
3-year (36 months) structural component warranty on all vehicle lifts.
Coverage for major components such as cylinders, motors, power units, electronics, displays, and related parts.
Free replacement parts and free shipping on approved claims.
An optional 2-year extended warranty is available for purchase.
This warranty is parts-only, meaning it covers replacement components that fail due to manufacturing defects.
Requirements for Warranty Coverage
To qualify for warranty service:
Your claim must be within the active warranty period.
You must be the original purchaser — the warranty is non-transferable.
Equipment must be bought directly from KATOOL or an authorized distributor.
Proof of purchase is required.
The equipment must have been installed and used according to manufacturer guidelines.
What the Warranty Does Not Cover
To avoid frustration, here are the most common exclusions:
Labor costs of any kind (installation, removal, troubleshooting, welding, or onsite service).
Damage caused by incorrect setup, misuse, abuse, or unauthorized modifications.
Environmental damage including weather exposure, corrosion, chemicals, or neglect.
Parts that are outside the warranty period — these must be purchased separately.
This is a standard industry warranty shared across most lift and equipment manufacturers.
Special Circumstances: Reimbursement for Local Repairs
While the warranty is parts-only, we understand that very rare situations can occur where:
A replacement part is temporarily out of stock,
The lead time is unusually long, or
The customer’s downtime would be excessive if they waited for a factory part.
In those special cases, KATOOL may — with prior approval only — offer reimbursement for certain local repair services or materials such as:
Welding repairs
Replacement fasteners or hardware
Specialized accessories or components needed to complete a safe repair
Minor machining or fabrication work
Important:
Reimbursements are not automatic and must be approved in advance by a KATOOL Technical Support agent.
To explore this option:
Submit your issue through the Technical Support form.
Communicate with your assigned support agent.
Wait for written approval before proceeding with any local repair or service.
No reimbursement will be issued for work completed without prior authorization.
How to Submit a Warranty Claim
For the fastest service, follow these steps:
Submit your claim through our support form: http://tinyurl.com/katoolform
Include your order number, serial number sticker photo, and a clear description of the issue.
Upload photos or videos of the defect.
Our team will review the information and confirm coverage.
If approved, replacement parts are shipped at no cost.
The Bottom Line
We want your equipment running safely and reliably. Our warranty covers defective parts, and in rare cases where parts are unavailable or delayed, we can help find reasonable solutions — including local repair reimbursements with approval. Work with your Technical Support contact, provide complete information, and we’ll guide you through the best path forward.
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