We value every customer who reaches out to us, and our team works hard to support everyone as quickly and thoroughly as possible. As a small team, we handle a high volume of requests — and we do it with care, attention, and genuine effort. In return, we simply ask for the same respect we give you.
We’re Real People Helping You
Behind every support response is a human being working to solve your issue. We’re not automated bots or a massive call center. We’re a small team doing our best to assist each customer in the order requests come in. Patience and understanding go a long way in helping us work together efficiently.
Professionalism Matters
We treat every customer with respect, courtesy, and patience — and we expect the same in return. Most issues can be resolved quickly and smoothly when communication stays professional.
Unacceptable Behavior
To protect the well-being of our team and maintain a safe, respectful environment, we have a strict policy regarding abusive conduct. This includes:
Vulgar or abusive language
Harassment or personal attacks
Threats of any kind
Aggressive or hostile communication
Any customer who engages in this behavior will have communication immediately cut off and permanently blocked across all support channels.
We understand frustration — shipping issues happen, equipment breaks, delays occur — but threats and verbal abuse will not be tolerated under any circumstances.
Working Together Gets Results
We are fully committed to resolving your concerns. When customers communicate respectfully and understand that we’re working through each case as quickly as possible, solutions come faster and smoother for everyone involved.
What You Can Expect From Us
Clear and honest communication
Professional support
Real people reviewing your request
Solutions based on accurate information and good-faith effort
What We Ask From You
Patience as we work through your case
Professional, respectful language
Understanding that we’re a small team serving many customers
Willingness to work with us so we can work effectively for you
Thank You for Supporting Our Team
We care about helping you, and we appreciate customers who partner with us in a positive, respectful way. Together, we can keep everything moving smoothly and ensure you get the support you need — and that our team can continue providing the level of service you expect.
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