We’re excited to introduce KatBot, our new virtual support assistant designed to help you get fast, accurate answers—anytime you need them.
KatBot is here to make your experience with KATOOL smoother, quicker, and more efficient.
What Is KatBot?
KatBot is an AI-powered chatbot built specifically to support KATOOL customers. It’s trained using our product information, documentation, and support knowledge to help answer common questions and guide you in the right direction.
Think of KatBot as your first stop for help—available 24/7.
What Can KatBot Help With?
KatBot can assist with:
Product information & specifications
Get quick answers about lift capacities, dimensions, requirements, and features.Installation & setup guidance
Help locating manuals, understanding installation steps, and identifying common setup issues.Basic troubleshooting
Guidance for common operational questions and error symptoms.Warranty & policy questions
Learn about warranty coverage, claim requirements, and what’s needed before submitting a request.Finding the right resource
KatBot can point you to the correct manuals, articles, or next steps—saving you time.
What KatBot Can’t Do (Yet)
KatBot is smart—but it’s not a replacement for our human support team.
It currently cannot:
Approve warranty claims
Diagnose complex mechanical or electrical failures
Replace hands-on troubleshooting by a trained technician
If your issue requires deeper support, KatBot will help route you to the right place or recommend contacting our Technical Support team.
When Should I Use KatBot?
Use KatBot when you:
Need a quick answer outside of business hours
Want to check specs, manuals, or policies
Are looking for general guidance before contacting support
If you already know your issue requires hands-on technical help, our support team is always happy to assist directly.
Why We Built KatBot
We built KatBot to:
Reduce wait times
Get you answers faster
Free up our technicians to focus on complex, hands-on issues
In short: less waiting, more fixing.
Try KatBot Today
You’ll see KatBot available directly on our support site. Just click the chat icon and start the conversation.
KatBot is always learning, and we’ll continue improving it to better support you.
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